Term and Conditions

1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations. Any unauthorized use of the site may result in termination of your access.

2. Product and Service Description

We strive to provide accurate descriptions of our products and services. However, we do not warrant that the product descriptions, colors, or other content on the site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

3. Order and Payment Terms

All orders are subject to acceptance and availability. We accept payments via Visa, MasterCard, JCB, and PayPal. By placing an order, you authorize us to charge your payment method for the total amount of your purchase, including shipping fees. Prices are subject to change without notice.

4. Shipping and Delivery

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
• Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 15 days of receipt, provided the item is in its original condition, unused, and in the original packaging. Non-returnable items include books, videos, and used tools or maintenance products.

To initiate a return or exchange, please contact us at [email protected] with your order number and details about the product. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Model Train Toys Store and is protected by international copyright laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.

8. Limitation of Liability

Model Train Toys Store shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products. Our total liability to you for any claim arising from your use of the site or products shall not exceed the amount paid by you for the product in question.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Sacramento, California.

10. Contact Information

If you have any questions about these terms and conditions, please contact us at:

Email: [email protected]

Address: 622 Byers Lane, Sacramento, US 95814