Shipping Information

At Model Train Toys Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery time is 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items:

  • Books & Videos: Due to copyright restrictions, these items cannot be returned once opened.
  • Tools & Maintenance: Used tools or maintenance products are non-returnable for safety and hygiene reasons.

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the template below to ensure all necessary information is included.
  2. Wait for Approval: Our team will review your request and provide a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Ship the Item: Pack the item securely in its original packaging and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
  4. Receive Refund or Replacement: Once we receive and inspect the returned item, we will process your refund or ship the replacement item.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Model Train Toys Store Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name: [Insert Product Name]
Reason for Return/Exchange: [Insert Reason]

Please provide the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

Exchanges

If you need to exchange an item, we will ship the replacement product once the returned item is received and inspected. Shipping costs for exchanges are covered by the customer unless the exchange is due to a defect or error on our part.

Contact Us

If you have any questions about our shipping or returns and exchanges policy, please contact us at:

Thank you for shopping with Model Train Toys Store. We appreciate your trust and are committed to providing you with a seamless shopping experience.