FAQ

About Our Store

Who is the target audience for Model Train Toys Store?

Our store caters to model train enthusiasts of all levels, from beginners to advanced collectors. Whether you’re looking for accessories, apparel, books, or model trains in various scales (G, O, S), we have something for everyone.

What is the style of Model Train Toys Store?

Our store has a professional and enthusiast-friendly style, focusing on providing high-quality products and excellent customer service. We aim to create a seamless shopping experience for model train lovers worldwide.

Product Information

What types of products do you offer?

We offer a wide range of products including accessories & parts, apparel, books & videos, DC DCC sound systems, model trains in G, O, and S scales, scenery & buildings, tools & maintenance items, track & layout components, and more.

Are your products suitable for beginners?

Yes, we have products suitable for all skill levels, including beginners. Our selection includes starter kits and easy-to-assemble models to help new enthusiasts get started.

Shipping & Delivery

What are your shipping options?

We offer two main shipping options: Standard Shipping via DHL or FedEx for $12.95, which delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.

How long does it take to process an order?

Orders are typically processed within 1-2 business days after placement.

Do you ship internationally?

Yes, we ship worldwide, except for some areas in Asia and other remote locations. If you have any questions about shipping to your area, please contact us at [email protected].

Returns & Refunds

What is your return policy?

We accept returns within 15 days of receiving your order, provided the item is in its original condition and packaging. For more details, please visit our Returns Policy page.

How do I initiate a return?

To initiate a return, please contact our customer support team at [email protected] with your order details and reason for return. We will guide you through the process.

Payment Methods

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Is my payment information secure?

Yes, we use secure payment gateways to ensure your payment information is protected.

Customer Support

How can I contact customer support?

You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns regarding your order.

What are your customer support hours?

Our customer support team is available Monday through Friday, 9 AM to 5 PM PST.

Account Management

How do I create an account?

You can create an account during the checkout process or by visiting the “Sign Up” page on our website.

How do I reset my password?

If you need to reset your password, click on the “Forgot Password” link on the login page and follow the instructions.